Due to the nature of our research products, returns are accepted only for products that arrive damaged, defective, or incorrect. We do not accept returns of non-defective products for buyer’s remorse, change of mind, ordering errors, or similar reasons.
If an item arrives damaged, defective, or is not the item you ordered, please contact ChoicePeps within 48 hours of delivery at support@choicepeps.com.
Please include your order number, a description of the issue, and clear photographs of the product and packaging when applicable.
Once the claim has been reviewed and approved, ChoicePeps may provide a replacement, store credit, or refund, depending on the circumstances.
ChoicePeps does not accept returns for buyer’s remorse or change of mind. This includes situations where a customer no longer wants or needs the product after purchase.
We also do not accept returns resulting from a customer ordering the wrong product, strength, quantity, or other product variation when the order was fulfilled correctly as placed.
Do not return any product without first contacting ChoicePeps and receiving authorization.
If a physical return is required for an approved damaged, defective, or incorrect-order claim, ChoicePeps will provide return instructions. Unauthorized returns may not be accepted or eligible for a refund or credit.
We do not offer general product exchanges.
If you received a damaged, defective, or incorrect product, we will resolve the issue through the claim process described above rather than through a general exchange program.
Original shipping charges are non-refundable, except when a refund or replacement is required because of an error by ChoicePeps or another approved circumstance.
For questions regarding a return, refund, damaged product, or incorrect order, please contact ChoicePeps.
support@choicepeps.com
You must be of legal age to access this website. All products are intended strictly for laboratory research purposes only. Not for human or animal consumption.
By clicking “I Agree – Enter Site”, you confirm you are of legal age and understand that all products are for research use only.