Thank you for choosing ChoicePeps. We process and ship from Florida as quickly as we can. Please read the terms below before placing an order.

Rates (United States & Puerto Rico)

Shipping is calculated at checkout. Free Standard applies to the order total after coupons.

On orders of $130 or more, Standard is free. Priority and Express remain available as paid upgrades. Delivery windows start the day the label is created, not the day the order is placed. They are estimates, not guarantees. Saturday, Sunday, and USPS holidays do not count as business days.

Order Processing

• Orders are typically processed within 1–2 business days after payment is received and verified.
• Orders placed on weekends or holidays are processed the next business day.
• You will receive a tracking number by email when the order ships.
• ChoicePeps may hold or cancel any order suspected of fraud or unauthorized activity.

Where We Ship

• We ship to the United States and Puerto Rico only.
• All orders ship from Florida, USA.
• We do not ship internationally at this time.

Carriers

Most shipments go USPS. We may use another major U.S. carrier if needed for a specific order. The service you select at checkout (Standard, Priority, or Express) is the service we buy.

Tracking

• Tracking is provided after the order ships.
• You are responsible for watching the tracking and for secure delivery at the address on the order.

Incorrect Addresses

Check the shipping address before you submit the order.

• ChoicePeps is not responsible for packages sent to an address you entered incorrectly.
• Address changes are not guaranteed once an order has been processed.

Lost, Delayed, or Stolen Packages

Once the package is transferred to the carrier, delivery is outside our control.

• ChoicePeps is not responsible for carrier delays.
• If tracking shows delivered but the package is missing, contact the carrier to start a claim.
• We will help where we reasonably can. We cannot guarantee a replacement on a carrier-confirmed delivery.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

• Contact us within 48 hours of delivery.
• Include your order number and clear photos of the issue.
• Email: support@choicepeps.com

Claims sent after that window may not be eligible.

Research Use Notice

All products sold by ChoicePeps are intended strictly for laboratory research purposes only. Products are not for human or veterinary use.

Contact

Shipping questions: support@choicepeps.com
ChoicePeps Support · Florida, USA