Thank you for choosing ChoicePeps. We are committed to processing and shipping your order quickly and reliably. Please review the information below regarding our shipping practices.
Order Processing
- Orders are typically processed within 1–2 business days after payment is received and verified.
- Orders placed on weekends or holidays will be processed on the next business day.
- Once your order ships, you will receive a tracking number via email.
ChoicePeps reserves the right to hold or cancel any order suspected of fraud or unauthorized activity.
Shipping Locations
- We currently ship to addresses within the United States only.
- All orders ship from Florida, USA.
We do not ship internationally at this time.
Shipping Carriers and Delivery Times
We primarily ship via major U.S. carriers such as USPS, UPS, or FedEx.
Estimated delivery times (after shipment):
- Standard Shipping: 2–5 business days
- Expedited Shipping (if available): 1–3 business days
Please note that delivery times are estimates and are not guaranteed.
Tracking Information
- Tracking information is provided once your order has shipped.
- Customers are responsible for monitoring tracking and ensuring secure delivery at the destination.
Incorrect Addresses
Please verify your shipping address carefully before submitting your order.
- ChoicePeps is not responsible for orders shipped to incorrectly provided addresses.
- Address changes cannot be guaranteed once an order has been processed.
Lost, Delayed, or Stolen Packages
Once a package is transferred to the shipping carrier, delivery is outside our control.
- ChoicePeps is not responsible for carrier delays.
- If tracking shows delivered but the package is missing, customers must contact the carrier to initiate a claim.
- We will assist reasonably where possible but cannot guarantee replacement for carrier-confirmed deliveries.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
- Contact us within 48 hours of delivery
- Include your order number and clear photos of the issue
- Email: support@choicepeps.com
Claims submitted after this window may not be eligible for resolution.
Research Use Notice
All products sold by ChoicePeps are intended strictly for laboratory research purposes only. Products are not for human or veterinary use.
Contact Us
For any shipping-related questions, please contact:
ChoicePeps Support
Email: support@choicepeps.com
Location: Florida, USA
We appreciate your business and strive to provide fast, reliable service on every order.